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SHIPPING AND RETURNS

Our standard delivery charge for orders (under 20kg) to ROI addresses, there is a FREE 1-3 working day delivery. Items are always packed very discreetly and no mention of our shop name or the type of goods inside will be visible. Goods are sent using a trusted courier service as standard. Items are sent to your door. We take your privacy very seriously and will NEVER pass on any of your details to any third party. For additional security we do not store any card details. Please note that we do not deliver Soil,Coco, Clay Pebbles via DPD courier or post. From now on, Soil, Coco Soil, Clay Pebbles can be orderedusing Delivery through us..

Delivery Trough us..

At the request of our customers, We launch a new form of delivery of our products to you.
From now you can order Using Delivery Through us to the place and address of your choice. And at the time it suits you. Orders can be placed on our website, by phone, email or via Live Chat on our website. Most orders will be delivered on the same day. Delivery charge For All orders There is a FREE. When choosing this delivery option, we can provide you with a maximum of 30 bags of soil on one order. After placing your order, please don’t forget to choose the delivery method, Delivery Through us..

An Post

If the order is made before 3pm on a weekday your order will be dispatched that day and received within 1-2 working days. If there is nobody at your address at the time of delivery, the courier will leave a docket specifying where you can collect your parcel from. Please note they will not attempt a redelivery. An Post will not leave your parcel at a location without a signature. An Post Couriers do not deliver on the weekend or a bank holiday. If we do not have a product or flavour in stock we will contact you to see if you’d like a refund or to take an alternative product or flavour.

DPD Couriers

If the order is made before 3pm on a weekday your order will be dispatched that day and received within 1-2 working days. If there is nobody at the address to sign for the package, the driver will leave a leaflet telling you how to contact them to arrange redelivery. Please leave a comment when checking out if you would like the courier to leave your parcel somewhere at your address eg in your porch/ bin or with a neighbour. Please note we are not at fault should the parcel go missing. DPD Couriers do not deliver on the weekend or a bank holiday. If we do not have a product or flavour in stock we will contact you to see if you’d like a refund or to take an alternative product or flavour.

REFUND POLICY

If you are not happy with a product, please return it unopened and we will refund your credit card or credit your account with the price of the product excluding shipping charges. Please email carlowindoorgardening@hotmail.com prior to returning any goods giving a reason for the return. We must receive the product within 14 days of purchase or we cannot give a refund.

All products sold on this site are not guaranteed effective by the owners of this site; product descriptions are a copy of information found on the manufacturer website. We are not directly responsible for the claims made about the products. We do our best to provide you with quality so please email us with any queries/problems you might have. Please note that any fraudulent transactions will be reported to the relevant authorities.

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