Shipping and Returns

SHIPPING AND RETURNS


Our standard delivery charge for orders (under 20kg) to ROI addresses, over 50 euro there is a FREE. Please be patient 3-7 working day delivery. For all orders below 50 euros, a fixed fee of 8 euros will be charged. Items are always packed very discreetly andno mention of our shop name or the type of goods inside will be visible. Goods are sent using a trusted courier service as standard. Items aresent to your door. We take your privacy very seriously and will NEVERpass on any of your details to any third party. For additional securitywe do not store any card details. Please note that we do not deliver Soil, Coco Soil, Clay Pebbles via DPD courier or post. From now on, Soil, Coco Soil, Clay Pebbles can be ordered using Delivery through us..


Delivery Trough us..


At the request of our customers, We launch a new form of delivery of our products to you.
From now you can order Using Delivery Through us to the place and address of your choice. And at the time it suits you. Orders can be placed on our website, by phone, email or via Live Chat on our website. Most orders will be delivered on the same day. Delivery charge For All orders, over 150 euro There is a FREE. When choosing this delivery option, we can provide you with a maximum of 30 bags of soil on one order, and up to 100 km from Carlow. After placing your order, please don’t forget to choose the delivery method, Delivery Through us..


An Post


If the order is made before 3pm on a weekday your
order will be dispatched that day and received within 1-2 working days.
If there is nobody at your address at the time of delivery, the courier
will leave a docket specifying where you can collect your parcel from.
Please note they will not attempt a redelivery. An Post will not leave
your parcel at a location without a signature. An Post Couriers do not
deliver on the weekend or a bank holiday. If we do not have a product or
flavour in stock we will contact you to see if you’d like a refund or
to take an alternative product or flavour.


DPD Couriers


If the order is made before 3pm on a weekday your
order will be dispatched that day and received within 1-2 working days.
If there is nobody at the address to sign for the package, the driver
will leave a leaflet telling you how to contact them to arrange
redelivery. Please leave a comment when checking out if you would like
the courier to leave your parcel somewhere at your address eg in your
porch/ bin or with a neighbour. Please note we are not at fault should
the parcel go missing. DPD Couriers do not deliver on the weekend or a
bank holiday. If we do not have a product or flavour in stock we will
contact you to see if you’d like a refund or to take an alternative
product or flavour.


REFUND POLICY


If you are not happy with a product, please return
it unopened and we will refund your credit card or credit your account
with the price of the product excluding shipping charges. Please email
carlowindoorgardening@hotmail.com prior to returning any goods giving a
reason for the return. We must receive the product within 14 days of
purchase or we cannot give a refund.

REFUND BULBS

We do not accept returns and exchanges of any types bulbs.


All products sold on this site are not guaranteed
effective by the owners of this site; product descriptions are a copy of
information found on the manufacturer website. We are not directly
responsible for the claims made about the products. We do our best to
provide you with quality so please email us with any queries/problems
you might have. Please note that any fraudulent transactions will be
reported to the relevant authorities.